Any information you provide to us through our website or any other means (including, but not limited to, digital platforms such as social media, e-forms, and platforms used by CTC Travel Club) used by CTC Travel from time to time (collectively, the "Platforms") may be collected, used, disclosed, transferred, and stored. Name, phone numbers, NRIC/FIN, passport number, postal and email addresses, contact preferences, and credit card information are all examples of personally identifying information that we gather from you when you make a reservation ("Personal Data"). Your feedback, testimonials, images, and videos of the tour(s) you booked with us (collectively referred to as "Personal Information"), as well as information about the loyalty, frequent flyer, and/or vehicle rental programmes in which you participate, may also be requested. You are under no obligation to provide us with Personal Information when we request it, but if you do not, we may not be able to offer you with the products or services you have requested.
If you are making a reservation for someone other than yourself, we will need to know their contact details. You should get consent from those people before sending us their personal information. You or your account are the only ones who may provide access to or make changes to the Personal Information of the reservation party.
From time to time, we may use the various Platforms to run surveys or contests in which we ask participants for Personal Information. You are not obligated to respond to these surveys or enter these contests, and you may always choose not to provide the Personal Information requested. You may not be able to fully participate in surveys or be disqualified from some contests if you do not give Personal Information in needed fields. We will use the information we learn about you from these surveys tobetter tailor our offerings in the future, improve customer support, and track and analyse overall satisfaction with our services. The data collected will be used to contact the winners and distribute the prizes.
Members ("Members") of CTC Travel Club ("Club") can redeem their points for CTC travel vouchersor rewards.Individuals who are interested in joining the Club as Members must disclose some information during the signup procedure. Booking a vacation package may sign you up for the mailing list. For further information, please see the Club's Terms and Conditions. In order to participate in, RSVP to, or redeem prizes for Club-hosted events and activities, Members may be asked to provide Personal Data to the Club. In the case of surveys and competitions, please see the relevant area below.
Anyone under the age of 18 who want to transact must get the approval of a parent or legal guardian. Anyone from 21 years old, can sign up for the newsletter and join the travel club. However, no part of any of our Platforms is designed to gather data from children. Participants must be at least 21 years old at the time of the contest or activity to be eligible to win any cash prize or complete any other type of transaction.
Please complete out this form so that we can better comprehend your needs and fulfil them. The following are some examples of how we may use the personal information you provide:
- to deliver the services you have requested;
- to confirm and update your travel plans and provide you with relevant news and information;
- to manage your account and transactions, including billing and notifying you of upcoming trips;
- to communicate with you;
- to respond to your questions and concerns;
- to contact you for customer service purposes;
- to measure and improve the effectiveness of our marketing campaigns;
- to contact you for customer service purposes;
- to measure and improve the effectiveness of our marketing campaigns.
Any travel-related reservations or purchases you make with us will be processed using the credit card information you supply.
If we share your Personal Information with third parties, some of whom may be located outside Singapore, that information may be transmitted outside Singapore: hotels, airlines, car rental agencies, and tour operators who assist us in fulfilling your trip arrangements. Please note that these third-party vendors may contact you directly to finalise your reservation with us.
On our behalf, third-party service providers handle a vast array of tasks, such as credit card processing, business analytics, customer service, marketing, survey/contest programme distribution, and fraud prevention. We may also contract with third-party vendors to collect Personal Information when necessary for the operation of certain Platform features or to facilitate the distribution of interest-based online advertising. Your Personal Information may be accessed and/or collected by third-party vendors if such access or collection is required for the vendor to fulfil their contractual obligations to you.
Organisations with whom we have contracted to provide a service or transport an item. If you elect to be contacted by third parties about their products or services, we may share your information, including Personal Information, with those parties. Then, these third parties may contact you directly via phone, email, or conventional mail.
We will not disclose your sensitive information to third parties without your consent (explicit or implied), and only after making reasonable efforts to ensure that the recipients of your personal information are similarly bound by confidentiality obligations.
Your information may also be disclosed if we deem it necessary to investigate, prevent,or take action regarding illegal or suspected illegal activities; to protect and defend the rights and property of CTC Travel; to effectuate a corporate transaction; or to comply with applicable laws, governmental or other regulation, or the requirements,orders, directions, instructions, or notices of any regulatory authority or legal process.
Your personal information will not be sold, distributed, or leased to third parties unless we have your permission or are required to do so by law. If you grant us permission, we will use your personal information to send you offers from carefully selected third parties that we believe will be of interest to you.
Both membership in the Travel Club and receipt of our newsletter are entirely voluntary. By sending an email or letter to email@example.com you can at any time alter your mind and request that we not use your personal information for direct marketing.
While we will honour your request not to be contacted for marketing purposes, you understand and agree that doing so may limit the services available to you or otherwise diminish their quality.
A cookie is a small file sent by a web server to a browser and stored in the browser to identify the user. Each time the browser requests a new page, the identification is transmitted back to the server.
There are both "persistent" and "session" cookies. If the user does not delete the cookie before its expiration date, the browser will retain the information until that time; a session cookie will cease functioning when the browser is closed.
Using Google Analytics, we monitor pageviews, referral sources, and the total time users spend on the site. The data is presented in aggregate form, with no individual references. This will aid in preserving your anonymity. Using Google Analytics, we are able to determine which articles and videos are most popular with site visitors, allowing us to continue producing high-quality content.
Google AdWords code is also utilised to determine which pages led to an increase in form submissions. Because of this, we can reach more individuals who may be interested in our content and/or products through paid search and stretch our advertising budget further.
In addition to the cookies described previously, our website also employs local shared objects, also known as flash cookies. When you interact with animated content on our website, these cookiesare used to retain your settings and preferences, such as your preferred volume level. Local shared objects are comparable to browser cookies, with the exception that they can store more sophisticated data than simple text. Without your permission, they will be unable to access or modify any data on your computer. Although cookies typically do not contain personally identifying information, we may link information gathered from them to other information we have about you.
Using the following techniques, ifavailable, you can instruct your browser not to accept cookie files if you prefer not to receive them:
To block all cookies in Firefox 24, navigate to "Tools," "Options," "Privacy," select "Use custom settings for history" from the drop-down menu, and deselect "Accept cookies from sites;" To access the cookie handling override settings in Internet Explorer 10, select "Tools," "Internet Options," "Privacy," and then "Advanced." • Starting with Chrome 29 you can prevent
You are aware that if cookies are disabled, many websites will not function effectively. If you disable cookies, certain features of our website will not function correctly. Visit http://support.microsoft.com/kb/278835 for information on how to delete cookie files in Internet Explorer 10; in Firefox 24, select "Tools," "Options," and "Privacy," then pick "Use custom settings for history," "Show Cookies," and "Remove All Cookies." To delete cookies from Chrome (version 29), navigate to "Tools," "Options," and "Clear Browsing Data."
Many websiteswill become inaccessible if cookies are deactivated. The information we collect automatically allows us to provide you with a superior service. The HTML code of a website may include web beacons (also known as clear gifs or pixel tags), which are tiny images with a unique identifier. Their function is comparable to that of biscuits. Web beacons enable us to track users as they navigate our website, to deliver or communicate with cookies, to determine whether you have seen an advertisement for our service on another website, and to enhance the overall functionality of our website. We may also permit third-party vendors to employ web beacons to help us monitor website traffic and user activity and determine which emails have been opened by recipients. This allows us to assess the utility of our content and services.
owners/operators of the destination site are responsible for informing you of their own privacy policies and practises. We have no control over the policies and procedures of websites to which ours links. If you have any queries or concerns, we encourage you to review the privacy policies of any such third-party websites before contacting the website's owner or operator. When you click on a link to another website, we are no longer in control of what happens to your personal information.
Please contact us immediately at firstname.lastname@example.org if you have reason to believe that any of the information we maintain about you is inaccurate or incomplete. If any errors are discovered, we will promptly rectify them.
We collect, use, disclose, transmit, and store your Personal Information in the same manner and for the same purposes regardless of whether you access our website from an iOS or Android mobile device or a computer. When you access our website or mobile application from a mobile device, we collect, use, disclose, transmit, and store the following information to optimise them for the lowest possible data consumption:
Mobile website access on portable devices In order to make our website more mobile-friendly, we keep note of the pages you access from your mobile device so we can adjust the layout accordingly. You will remain anonymous throughout the entirety of the collection procedure.
We will take commercially reasonable measures to maintain the accuracy, completeness, and currency of your Personal Information whenever it is collected or used. This means that from time to time, we will check in with you to make sure we have your current contact information. Please let us know right away if you find any inaccuracies in the personally identifiable information we have stored about you.
- have concerns regarding the use or disclosure of your Personal Information;
- To access and update your Personal Data on file with CTC Travel, please get in touch with CTC Travel as detailed below;
- Email to us at email@example.com
Please use the following address when writing to us at CTC Travel: 101 Upper Cross Street # 02-67/68/69 Singapore 058357.
Please be aware that if your Personal Data has been submitted to us by a third party (such as a referrer), you should contact that entity or person in order to make any inquiries, complaints, access, or correction requests to CTC Travel on your behalf。
Dated: 20 July 2023